We are sure that you will love our products but it’s important to us that you are entirely satisfied and we strive to provide you with the best possible experience. If you change your mind or for any other reason you have the option to return your order to us within 30 days after it has arrived at the delivery address you provided. However, there are conditions to be respected so that it is fair to you and to us and to avoid any kind of abuse.
Please read and respect the conditions below:
- You have 30 days to send us back what you don’t like.
- All items must be returned in their original closed, unused and undamaged packaging.
Are the returns free of charge?
You are responsible for the return shipping costs unless the item arrives damaged.
How long should I wait?
We will process your return within 2 days after receipt of the package. In case of refund, it will take time for the bank transfer to be made, usually between 2 or 3 more days. We will keep you informed but do not hesitate to contact us if you have any questions we will be happy to answer you.
What is the refund procedure
- First, you must contact us and specify the reason for the return. We will let you know the address so you can return the item.
- Return the product to us by adding a sheet inside with your International Bank Account Number (IBAN) and your bank’s BIC code or by email, at your convenience.
- After receipt of your package, relax, we will refund you within the next 5 business days.